We only accept orders for delivery to the country or countries identified during the order process. Please note that we do not ship to certain addresses, such as military addresses, certain restricted areas, pickup locations, or PO boxes. For more information, please see our FAQs or contact the Customer Relationship Center.
In-store pickup may be offered, free of charge, at certain locations. Please see our FAQs or call the Customer Relationship Center for more information. We will inform you by email or phone when the product is ready for pickup at the boutique.
If you order multiple products, we will ship the order only once all products are available (there will be no partial shipments unless otherwise communicated to you).
All prices shown include VAT, but exclude shipping costs and other taxes unless otherwise indicated.
Shipping costs, if applicable, are described in the Shipping Policy below or in the Sales Channels. Shipping costs are not indicated on the product pages, but will be added to the product price once you have chosen your delivery options. These costs will be summarized before you are asked to confirm and place your order once you have chosen your delivery options.
We reserve the right to change prices and shipping costs at any time without prior notice.
We take care to ensure that product prices and shipping costs are correct at the time the relevant information was entered into the system. However, it is always possible that, despite our reasonable efforts, some of the products offered through our sales channels or the delivery costs may be incorrectly priced. If any of the products you order or the shipping costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact information you provided during the order process, we will cancel the order and notify you in writing. If we accept and process your order in error due to an error in the price or delivery cost, we may cancel the supply of the product and refund any amounts you have paid.
Please note that changes in applicable law between the date your order is placed and the date we send you a written Order and Dispatch Confirmation may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes charged, we will contact you and ask you to reconfirm your order.
SHIPPING COSTS
Shipping costs are not included in the item prices.
Customers can choose to pick up their orders in person at our warehouses, they can order their own shipping agency for pickup, or they can request shipping through an agency selected by Arte-Mar. In this case, shipping costs will be calculated and detailed in the order according to the destination, number of packages, as well as their weight and measurements. Packages.
All other expenses, taxes, fees, duties, customs charges, etc., will be the customer’s responsibility, who will be responsible for managing and paying them to the appropriate party.
DELIVERY TIMES
We do not guarantee service and delivery within 24 hours because we always check the condition of the items before shipping them. This may require some time for us to process orders. This time depends on the volume of the order.
Delivery times are indicative and Arte-Mar strives to meet them. However, as this is a third-party service, any delay does not imply cancellation of the order or any compensation.
SHIPPING INCIDENTS – IMPORTANT!!!
In the event that loss or damage to the Goods is observed upon receipt of the package, the Recipient must express their reservation in a reliable manner at the time of delivery, noting their reservations on the delivery note. The carrier’s consignment note or PDA (tablet). The recipient must note «Damaged» on the delivery receipt. If the delivery receipt indicates that the item was delivered without any non-conformity, your claim for apparent damage cannot be satisfactorily addressed.
Once you receive the merchandise, you must unpack it immediately and check that it is in good condition. If, upon unpacking, you find damage that was not apparent in the presence of the carrier, you have 24 hours from delivery to file a claim for non-apparent damage.
In any case, if the user decides to make a claim, they must ensure that the Recipient keeps the merchandise, packaging, and labels available for expert inspection. The Merchandise must be available for inspection in the condition in which it was delivered, and at the address to which it was delivered. If the item has been tampered with, repaired, or if the packaging has not been preserved, the claim will be rejected.
In the event of a delay, written reservations must be made within twenty-one (21) days following the day after delivery of the Shipment to the Recipient.
No claims will be accepted if they are made outside of these deadlines or if the Sender has not previously fulfilled the obligations imposed by this contract.
In the event of total loss, the claim will only be processed once the Transport Agency has conducted an extensive search of its warehouses and classified the Goods as «lost.» This search and loss declaration process by the transport company typically takes up to a maximum of thirty (30) days from the scheduled delivery date.
To process any claim, the User must follow the Communication Channels and always use the email account entered as the orderer of the order.
Regarding other damages or losses unrelated to the transport service, claims will not be accepted after 48 hours from the date of receipt of the order.